(8am-4:30pm mst mon-fri)

Free Technical Support

FREE Lifetime Technical Support

Paloma/WaiWela water heaters are known for both their important safety features, reliability, and for the free lifetime technical support guarantee after your purchase is complete.

If you purchased your Paloma/WaiWela unit from Low Energy Systems and are in need of technical support, we are happy to help.

Please call us Monday-Friday, 8:00am -- 4:30pm MST, at 1-800-873-3507 or email sales@tanklesswaterheaters.com.

Please have the following information ready when you call:

  1. Model Number (PHH, PH-, PH2-, etc)
  2. Serial Number
  3. Invoice Number
  4. Date of Installation
  5. Descripion of Venting
  6. Location Installed
  7. Error Code & Error Code History (C3-#, C4-#)


Service Center

Need Service? Our tankless experts are here to help. Low Energy Systems has a full-service center to repair or rebuild your Paloma/WaiWela tankless water heater. We are Paloma's largest distributor and certified service and repair experts and stock parts for all Paloma/WaiWela Water Heaters. In our service center, we can repair and rebuild all Paloma Tankless Water Heaters so that they work like new.

Have a Legacy Model (PH-5, PH-6, PH-12, PH-16, PH-24)? Although no longer manufactured, Paloma Legacy Tankless Water Heaters are very popular and are installed in several boats, RVs, Laundromats, restaurants and hotels. Let a Low Energy Systems expert repair or refurbish yours to keep it producing continuous hot water for years to come!

Call us today at 1.800.873.3507 for a quote!

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